PRIVACY POLICY

This privacy policy tells you how studio row inc. will use personal information collected at this site. Please read this policy before using the site or submitting any personal information. By using the site, you are agreeing to the practices described in this privacy policy. We reserve the right to make changes to the policy, so we encourage you to review it whenever you visit the site to ensure that you understand how your information is being used.  Any changes will be posted and are only valid on a going forward basis.

COLLECTION OF INFORMATION

We collect personally identifiable information from you such as names, addresses, email addresses, etc. that is voluntarily submitted.  Any of the information we collect from you may be used in order to personalize your experience, process transactions, offer promotions, improve customer service and identify trends.

A variety of security measures are used to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.  We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted.  Our payment provider's  database is only accessible by authorized users, and are required to keep your information private.

DISTRIBUTION OF INFORMATION

Studio row inc. is committed to protecting your privacy, so we will not sell or transfer your information to any other company, other than for the purpose of accommodating your purchase.  Your identifiable information is kept secure, with access only provided to employees or agents who have agreed to keep it secure.  We may, however, have to share information with law enforcement or government agencies.  This would be for the sole purpose of fraud prevention or investigation, or when required by law.

COOKIES

The studio row inc. website uses 'cookies' in order to personalize your experience.  Cookies are small text files that are transferred to your hard drive through you web browser.  It enables our system to remember your information to make the booking process faster and easier.  You can either accept or decline cookies.



PURCHASE POLICY

By clicking "Place Order" you confirm you have read and accepted our terms and conditions.


CANCELLATION POLICY

Cancellations are accepted up to 2 hours prior to class starting.  This gives anyone waitlisted the opportunity to sign up.  

If you do not cancel your reservation within the allowed time frame, you will be charged as if you attended the class.

No-shows will charged as if you attended the class.  

Pass-holders will have a class removed from their pass as if they attended the class.

Monthly & Auto-pay members: will automatically have their credit card charged a fee of $18 for cancelling less than 2 hours prior to class, or for a no-show.

Those arriving after the start of class will not be allowed to join the class, as this is disruptive to the rest of the class. This will result in being charged for the class.

PLEASE CANCEL IN THE APPROPRIATE TIME FRAME!


REFUND POLICY

No refunds or returns accepted on passes or memberships.  

Multi-Class Passes are non-transferable and have an expiration date of 6 months from date of purchase.

Intro 2 for $18 is for first-time users only and expires 3 months after first use.

1st Month Special is for first-time users only and expires 30 days from date of purchase; maximum one class per day

Monthly memberships are auto-renew payments for a minimum term.

  • Monthly memberships will continue to auto-renew until cancellation is requested.
  • Cancellation beyond this term requires that studio row inc. must be notified in writing 30 days prior to the next due payment. 

Unlimited memberships are valid for a maximum of one class per day, and also include access to open studio.